Privacy Policy

Last updated: January 1, 2025

This Privacy Policy describes how TruPlace Inc. (“TruPlace,” “we,” “us,” or “our”) collects, uses, and protects information when you visit truplace.com and related subdomains, client portals, and hosted property websites (collectively, the “Site”). By using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide to us voluntarily. This may include your name, company name, email address, phone number, and other details you provide through forms, orders, or direct communication.
Automatically collected information. When you browse our Site, our servers automatically log information such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, and access times.
Cookies and tracking technologies. We use cookies and similar technologies for security, functionality, analytics, and to remember your preferences. For more information, see our Cookie Policy.

2. How We Use Information

To operate and improve our Sites and Services.
To respond to inquiries, process orders, and provide customer support.
To communicate administrative updates, product notices, or service-related announcements.
To analyze usage trends and maintain security and performance of the Site.
To comply with legal obligations or enforce our Terms of Use.

3. How We Share Information

With trusted third-party service providers that perform functions on our behalf (for example, payment processing, hosting, analytics, or email distribution). These providers are required to safeguard your information and use it only for the contracted purpose.
When required by law, subpoena, or court order.
In connection with a merger, acquisition, or sale of all or a portion of TruPlace’s assets.
With your consent or at your direction.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Information may remain in backups for a limited period before being permanently deleted.

5. Data Security

We implement reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no system or transmission of data over the Internet can be guaranteed to be 100% secure.

6. Your Choices and Rights

You may contact us to access, correct, or delete personal information that we hold about you, subject to applicable law.
Most browsers allow you to control cookies; see our Cookie Policy for more details.
You may unsubscribe from promotional communications by following the instructions in those messages or contacting us directly.

7. Third-Party Links and Services

The Site may include links to third-party websites or services that are not operated by TruPlace. We are not responsible for the privacy practices or content of such third parties, and your use of those sites is governed by their own privacy policies.

8. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we may delete it promptly.

9. International Users

If you access the Site from outside the United States, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those of your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be posted at this location and will indicate the “Last updated” date above. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data-handling practices, please contact:

TruPlace Inc.
325 Ellington Blvd #551
Gaithersburg, MD 20878 USA
Email: customerservice@truplace.com